Online Ordering Terms & Conditions

Damaged, missing or incorrect orders

All sales are final, and we do not issue refunds in the event of change of mind.

If your cookies arrive damaged, incorrect or not in the condition you expected, please contact us within 48 hours at info@theoffering.co.nz. Please include your order number and a photo so we can put it right.

Allergies and dietary requirements

Our cookies are produced in a working bakery that handles wheat, gluten, milk, egg, soy, peanuts, tree nuts and sesame.

Although we follow careful food-handling practices, we cannot guarantee that any cookie is completely free from traces of these allergens.

Freshness and storage

Our cookies are baked in Greytown, packed with care and sent fresh.

Store them in an airtight container and enjoy within 10 days, or freeze for up to 3 months.

For that fresh-from-the-oven experience: Warm for 5–8 minutes at 160°C, or microwave for approximately 20 seconds. Heating times may vary.

Pickup orders

Pickup is available from the location selected when placing your order.

Please check your selected pickup location and pickup date carefully before completing your order. These details will also be shown in your order confirmation email.

Shipping information

We ship our six-packs and twelve-packs of cookies nationwide across New Zealand. Unfortunately, we don’t currently offer international shipping.

Shipping costs are calculated at checkout based on your delivery address. Additional charges may apply, and rural deliveries may take a little longer.

Dispatch dates

We dispatch cookies on Mondays, Tuesdays, Wednesdays and Thursdays.

For shipping orders, the date selected at checkout is your dispatch date. This is the date your order is scheduled to leave The Offering and is not a guaranteed delivery date.

For the best chance of receiving your cookies before the weekend, please order by 2pm Wednesday.

Once your cookies have been dispatched, tracking information will be sent to the email address provided with your order.

Our courier partner targets next-business-day delivery to most residential and business addresses. Rural deliveries and courier-network disruptions may add one or more working days.

While we carefully pack and dispatch every order on time, courier delivery timeframes are targets and cannot be guaranteed.