Refund policy

Return and Refund Policy

Change of mind

We do not offer refunds or exchanges for change of mind.

Damaged, missing or incorrect orders

If your cookies arrive damaged, incorrect or not in the condition you expected, please contact us within 48 hours at info@theoffering.co.nz.

Please include your order number and a photo so we can put it right.

This 48-hour request does not limit any rights you may have under the New Zealand Consumer Guarantees Act.

Consumer guarantees

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act. Where goods do not meet the guarantees required by law, you may be entitled to an appropriate remedy.